Terms & conditions

Last updated: 16 June 2026

1. ABOUT US

1.1 Moving Compared is operated by iPlace Global Ltd, a company registered in England and Wales (company number 6240302, VAT number 910 4552 56). Our registered office is at Derwent Business Centre, Clarke Street, Derby, DE1 2BU.

1.2 You can contact us:

(a) by post at Derwent Business Centre, Clarke Street, Derby, Derbyshire, DE1 2BU;

(b) by telephone on 0333 444 0220; or

2. OUR PLATFORM

2.1 We operate an online platform that helps people who are moving home to find and compare services from third-party professionals (“Service Providers”), including conveyancers, surveyors and removal companies.

2.2 We offer two types of service through our platform, depending on Service Provider availability:

(a) Comparison Service: a free service where you can compare quotes from Service Providers. We pass your details to Service Providers so they can contact you directly.

(b) Managed Instruction Service: a paid service where, for a fee, we help you to select a Service Provider from our panel and coordinate instructions on your behalf.

2.3 Not all services are available at all times, or for all types of moves. We will make it clear on the Platform which service applies to your enquiry. Our Platform only shows Service Providers that have a commercial relationship with us, and it may not display all their products and services.

2.4 We may update and change the Platform from time to time to reflect changes to our products, our users' needs and our business priorities, or for other commercial reasons. We will try to give you reasonable notice of any major changes.

2.5 We do not guarantee that our Platform, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

2.6 Our Platform is directed to, and available for use by, people residing in the United Kingdom. We do not represent that the content available on or through the Platform is appropriate for use or available in other locations.

3. ABOUT THESE TERMS

3.1 These Terms apply when you use our Platform, and by using our Platform, you agree to be bound by them. If you do not agree with these Terms, please do not use the Platform.

3.2 We may update these Terms from time to time, and they may have changed since you last used the Platform. If we make significant changes, we will take reasonable steps to notify you (for example, by posting a notice on the Platform). The updated terms will apply from the date they are posted. If you continue to use the Platform after changes are made, you are accepting the updates.

3.3 Some words in these Terms have specific meanings, so please refer to the ‘Definitions’ section at the end for more information.

3.4 You are responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms and other applicable terms of service, and that they comply with them.

4. WHAT WE WILL DO

4.1 We provide the Platform on which Service Providers can promote and offer their services, and you can search for, compare and select them. We may offer a personalised experience based on how you use our Platform.

4.2 If you choose our Comparison Service, we will use reasonable endeavours to:

(a) use the information you give us about your move (such as property details, move dates and the type of services you need) to generate indicative quotes or estimates from Service Providers on our panel;

(b) display a selection of Service Providers matching your enquiry parameters (subject to availability); and

4.3 If you choose our Managed Instruction Service, we will use reasonable endeavours to:

(a) contact you as soon as possible after your enquiry, to discuss your needs;

(b) select a Service Provider from our panel that we consider suitable based on various factors (including, but not limited to, the type of transaction, property value, location and the Service Provider’s capacity and specialisms); and

(c) coordinate instructions to the Service Provider on your behalf by sending them your details and transaction information,

and you give us instructions and authority to take all the steps mentioned in this clause 4.3.

4.4 We will carry out our obligations under this agreement with reasonable care and skill.

5. FEES

5.1 The Comparison Service is completely free to use, and you will not be charged for generating quotes.

5.2 For the Managed Instruction Service, we charge a Service Fee, which is payable to us at the point of instruction. The amount of the Service Fee depends on the type and value of your transaction and will be confirmed to you before you commit.

5.3 The Service Fee is separate from the fees charged by the Service Provider. The Service Fee will be deducted from the total fees charged by the Service Provider, so that the remaining balance payable to them is reduced accordingly.

5.4 Other than the Service Fee, which is payable to us for our services, all payments must be made directly to the Service Provider. We do not handle payments on the Service Provider’s behalf.

5.5 Any requests for refunds of fees paid to Service Providers must be addressed to the Service Provider, in accordance with their terms.

6. HOW WE ARE FUNDED

6.1 We are transparent about how we earn money, and we disclose these arrangements below, so you know how our business works before you use our services.

6.2 For our Comparison Service, we receive a fee from Service Providers when we send them your details. This service is free to you.

6.3 For our Managed Instruction Service, we charge you a Service Fee as set out in clause 5.2. Under some arrangements, we may also receive a referral fee from any Service Providers we instruct on your behalf, and we receive fees from our designated search provider in connection with conveyancing searches. These commercial arrangements do not influence the legal advice you receive from your conveyancer, who is an independent, regulated professional.

6.4 We may also display advertising on the platform, for which we receive payment.

7. THE WAY WE WORK

7.1 We are not a party to any contract between you and the Service Provider. Any contract for conveyancing, surveying, removal or other services is formed directly between you and the Service Provider, on their terms and conditions. We do not negotiate or agree contracts with Service Providers on your behalf. Once an instruction has been placed, the firm will contact you directly to progress your matter.

7.2 You are free to choose whether to instruct any Service Provider introduced through the Platform, or to go elsewhere. There is no obligation to proceed with an instruction, and we are unable to guarantee that any Service Provider will offer you a quote, accept your instruction, or provide services on particular terms.

7.3 We do not provide conveyancing, surveying, removal, or any other associated professional services.

8. QUOTES AND INFORMATION

8.1 Quotes, prices, and other information displayed on the Platform are provided to us by Service Providers. While we take reasonable steps to ensure that this information is presented accurately, we cannot guarantee that it is complete, accurate, or up to date. Unless we’ve failed to take reasonable steps or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Once we become aware of an error, we’ll take steps to correct it as soon as reasonably possible.

8.2 Quotes displayed on the Platform are indicative only and are generated from the fee information provided to us by Service Providers, based on the details you have entered. They are not binding offers or commitments from any Service Provider and do not constitute a guarantee of the final price you will pay. The Service Provider’s fees will only be confirmed when you enter into a direct agreement with them on their own terms.

8.3 The final fees for any service may differ from the quote displayed on the Platform, for example, where additional work is required, your circumstances differ from the information initially provided, or additional fees apply. Your Service Provider will confirm their full fees before you commit.

8.4 Conveyancing quotes may exclude disbursements such as search fees, Land Registry fees, stamp duty land tax and telegraphic transfer fees. Your conveyancer will provide a full breakdown of costs, including anticipated disbursements, before you commit.

8.5 It is your responsibility to confirm the full scope of services and fees directly with any Service Provider before instructing them.

9. HOW WE SELECT AND RANK SERVICE PROVIDERS

9.1 We want you to make well-informed decisions. When search results are displayed on the Platform, by default, the Service Providers are not ranked in any order of preference or quality. We will make clear if any criteria are used to order or rank results; for example, price, location, customer rating or a combination of factors. You may choose to re-order the displayed results by criteria such as price.

9.2 Where more Service Providers match your enquiry than can be displayed, the selection of which Service Providers are shown is determined by factors including each provider's availability and capacity.

9.3 If a commercial relationship with a Service Provider has influenced how their results are presented on the Platform (for example, if they have paid for a promoted listing), we will clearly label this.

9.4 We do not guarantee that our Platform covers every available Service Provider in your area or all of those that are suitable for your transaction. Our panel comprises those Service Providers that have agreed to work with us.

10. REGULATORY INFORMATION

10.1 Where we introduce you to a Service Provider operating as a solicitor or licensed conveyancer:

(a) They are regulated by the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC) or another applicable regulatory body.

(b) We have a financial arrangement with the firm under which they pay us a referral fee for the introduction. The nature of this arrangement may differ depending on which of our services applies to your enquiry. Full details, including the amount of this fee, will be disclosed to you by the firm as required by their regulatory obligations.

(c) The firm is an independent professional. Their advice is not influenced by their relationship with us, and you are free to raise any questions or concerns with them.

11. CANCELLATION AND REFUNDS

11.1 Because our agreement is made over the internet or by phone, you have a legal right to change your mind and cancel within 14 days of the date on which the contract is made, without giving a reason. To cancel, contact us by email at hello@movingcompared.co.uk or by post at Derwent Business Centre, Clarke Street, Derby, Derbyshire, DE1 2BU.

11.2 If you cancel within 14 days, we will refund any sums paid to us in full within 14 days, unless you have expressly requested that our services start during the cancellation period. In that case, we may deduct a reasonable amount from your refund to reflect any work already carried out. If our services have already been completed when you request cancellation (which, for the Managed Instruction Service, is generally once we have placed an instruction), you will lose the right to any refund. We will only be able to start work in the cancellation period with your express consent.

11.3 If you cancel after 14 days, the Service Fee is non-refundable.

11.4 Service Providers offer their own cancellation and refund policies for services carried out by them, and you should ensure you familiarise yourself with them before you proceed with any instruction.

11.5 We use reasonable endeavours to work with Service Provider partners that offer a “no completion, no fee” service for your first conveyancing transaction. This means that if your conveyancing transaction does not complete, the firm will not charge you for their legal work (though you may still be liable for disbursements such as search fees that have already been incurred). This promise is made by the conveyancing firm, not by us, and is subject to their terms and conditions. You should confirm the position directly with the relevant Service Provider before proceeding with any instruction. Not all Service Providers may offer this, and the terms on which it is offered may vary.

12. YOUR RESPONSIBILITIES

12.1 You agree to provide accurate, complete, and up-to-date information when using the Platform. If you provide information on behalf of another person, you confirm that you have their authority to do so. We rely on the information you provide to generate quotes and match you with Service Providers. If your information is inaccurate or incomplete, the quotes or services you receive may not reflect your actual needs.

12.2 You may use the Platform only for personal, non-commercial purposes connected with your own move or the move of someone you are authorised to act for. You must not:

(a) Use the Platform for any unlawful purpose or in a way that could damage, disable or impair it;

(b) Submit false, misleading or fraudulent information;

(d) Use the Platform to harass, abuse or threaten any Service Provider or other user.

12.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

12.4 Unless otherwise indicated, you must be at least 18 years old to use the Platform.

13. MINING OR WEB SCRAPING

13.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to it, for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

(a) Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same.

(b) Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

13.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

13.3 This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which apply to us.

14. DO NOT RELY ON THIS PLATFORM

14.1 Nothing on the Platform constitutes legal, financial, surveying or other professional advice. The information on the Platform is provided for general comparison purposes only. It is not intended to amount to advice on which you should rely. You should take independent professional advice if you need it.

14.2 We do not endorse or recommend any particular Service Provider. The fact that a Service Provider appears on our Platform does not mean we vouch for them or guarantee the quality of their work.

14.3 Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees (whether express or implied) that the content is accurate, complete, or up to date.

15. REVIEWS

15.1 The Platform does not currently permit user-generated reviews, but we may display reviews from third-party websites (including Service Provider websites) when we return search results. We do not take any steps to verify the authenticity or content of those reviews, and we are not responsible for their content.

16. LINKS

16.1 Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

16.2 You may link a website you own to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

16.3 Our Platform must not be framed on any other site, nor may you create a link to any part of our Platform other than the home page.

16.4 We reserve the right to withdraw linking permission without notice.

17. VIRUSES

17.1 We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Platform. You should use your own virus protection software.

17.2 You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platform or any part of it. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform or any other equipment or network connected with our Platform. You must not interfere with, damage or disrupt any software used in the provision of our Platform or any equipment or network or software owned or used by any third party on which this Platform relies in any way. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

18. INTELLECTUAL PROPERTY

18.1 We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

18.2 You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

18.3 Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged (except where the content is user-generated).

18.4 You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

18.5 If you print off, copy, download, share or repost any part of our Platform in breach of these Terms, your right to use our Platform will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off and keep a copy of these Terms).

18.6 Moving Compared is a trading name of iPlace Global Ltd. All names, logos, and visual identities associated with the Platform are our property. You are not permitted to use them without our prior written approval.

19. MEASURES WE CAN TAKE

19.1 If you breach these Terms or fail to comply with applicable laws or regulations, we have the right to stop you from using the Platform and your account. We may also need to cancel any instructions placed with Service Providers.

19.2 We review every visit to the Platform, and we have the right to block or remove anyone (and any automated system) we reasonably suspect of:

(a) conducting an unreasonable number of searches;

(b) using any device or software to gather prices or other information;

(d) using automated assistants (including AI-powered assistants) to access the Platform without express permission.

19.3 You acknowledge and agree that:

(a) monetary damages are not an adequate remedy at law for the unauthorised use of automated means or automated assistants (including, but not limited to, those that operate by interacting with or otherwise making use of your browser, such as AI-powered assistants);

(b) such unauthorised use may cause us irreparable harm; and

20. OUR LIABILITY TO YOU

20.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited. Any exclusions or limitations in this agreement are subject to this clause.

20.2 We are not responsible for:

(a) The quality, timeliness, or suitability of any services provided by a Service Provider.

(b) Any acts, omissions and/or service failures of Service Providers you instruct.

(c) The accuracy, completeness or reliability of any information, quotes, descriptions or other content provided to us by Service Providers and displayed on the Platform.

(d) Any dispute between you and a Service Provider. You should raise complaints about their services directly with them in the first instance, as set out at clause 23 of these Terms.

(e) The outcome of your house move, conveyancing transaction, or any other matter that you have instructed a Service Provider to assist you with.

(f) Any loss arising from your failure to provide accurate information or to confirm the full scope of fees and services with a Service Provider before instructing them.

(g) Any interruption or unavailability of the Platform due to technical issues, maintenance, or circumstances beyond our control.

20.3 We are not liable to you for any loss or damage that was not foreseeable. Loss is foreseeable if either it is obvious that it will happen, or if at the time the contract was made, both we and you knew it might happen.

20.4 We are not liable to you for any loss you could have avoided by taking reasonable action.

20.5 Our total aggregate liability to you in connection with your use of the Platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of £500 or the total Service Fee you have paid to us.

20.6 We only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20.7 Nothing in these Terms affects your statutory rights as a consumer. For more information, contact your local Citizens Advice Bureau or Trading Standards office.

21. HOW WE USE YOUR DATA

21.1 We process your personal data in accordance with our Privacy Policy, which is available at https://movingcompared.co.uk/privacy-policy. Our Privacy Policy explains what personal data we collect, how we use it, who we share it with (including Service Providers), and your rights.

21.2 By using the Platform, you acknowledge that we will share your personal data with relevant Service Providers for the purpose of providing you with quotes and, where applicable, facilitating instructions on your behalf.

22. EVENTS OUTSIDE OUR CONTROL

22.1 We are not liable for any failure to perform, or delay in performing, our obligations under these Terms where the failure or delay is caused by events outside our reasonable control. In the event of such a delay, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay. But if the delay is likely to be substantial, you can contact us to end the contract and receive a refund for any part of the services you have paid for in advance, but not received.

23. COMPLAINTS

Complaints about a Service Provider

23.1 If you are unhappy with a service provided by a Service Provider, you should contact them directly in the first instance using their own complaints procedure. If you are unable to resolve the matter with them, you can contact us, although please be aware that we cannot intervene in disputes between you and a Service Provider.

23.2 Where we help you communicate with your Service Provider, that doesn’t mean we are taking responsibility for anything the Service Provider does or doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action.

23.3 For conveyancing complaints, the Service Provider’s regulator (the SRA or CLC) may also be able to help.

Complaints about us

23.4 If you are unhappy with any aspect of our service, please contact us by email at hello@movingcompared.co.uk or by post at Derwent Business Centre, Clarke Street, Derby, Derbyshire, DE1 2BU. We will acknowledge your complaint within two working days for email complaints and 10 working days of receipt for postal complaints. We aim to resolve all complaints within the timeframes set out in our complaints policy, which you can find here: https://movingcompared.co.uk/complaints.

24. RESOLVING DISPUTES

24.1 We aim to resolve complaints informally. If we are unable to do so, you may wish to use alternative dispute resolution (ADR), which is an independent process for resolving disputes without going to court. We are not currently a member of an ADR scheme, but you may be able to access ADR through other bodies.

25. GOING TO COURT

25.1 These Terms, their subject matter, and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

26. GENERAL

26.1 Entire agreement. These Terms, together with our Privacy Policy and any specific terms displayed during the instruction process, constitute the entire agreement between us relating to your use of the Platform.

26.2 Transfer by us. We may transfer our rights and obligations under these Terms to another organisation. If this happens, we will notify you and take reasonable steps to make sure that your rights are not adversely affected.

26.3 Transfer by you. You may not transfer your rights or obligations under these Terms to another person without our written consent.

26.4 No rights for third parties. These Terms are between you and us. No other person has any rights to enforce them, unless we specifically state so in these Terms.

26.5 Severability. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

26.6 No waiver. If we do not enforce any right or provision of these Terms, it does not mean we are waiving that right or provision.

TERMS OF SERVICE DEFINITIONS

“Comparison Service” means our free online comparison and introduction service as described in more detail in the Terms.
“Managed Instruction Service” means our paid service where we select and coordinate an instruction to a Service Provider on your behalf, as described in more detail in the Terms.
“Platform” means the Moving Compared website and any associated mobile application.
“Service Fee” means the fee payable by you for the Managed Instruction Service, as described in clause 5.2.
“Service Provider” means any third-party professional (including conveyancers, surveyors and removal companies) whose services are featured on, or accessible through, the Platform.
“We/Us/Our” means iPlace Global Ltd, trading as Moving Compared (company number 6240302).
“You/Your” means the individual using the Platform.
“Terms” means these Terms of Service.